Q. i am keen! how do i make a booking as a new client?

We would love to help you. We are very passionate about supporting people during what can be a very challenging period of life. Please complete the form and the lovely Melissa, our practice coordinator, will reach out to you.  Please note there is currently a wait of 6-8 weeks to make a booking with Jackie. As Melissah has just started she has current availabilty.  

Once you are a regular client you will have access to the online booking portal and can make your own appointments. We believe this is really important as most people these days hate the phone and also let’s face it most life admin is done at nighttime once work is done/and or kids are asleep.

Q. how do i refer patients to you?

Please address referrals to:

Jacqueline Bailey                                               Melissah Morrison
Joyful Being                                                         Joyful Being
Epworth Freemasons Hospital                       Juno Specialists
Suite 2, 320 Victoria Parade                             2/678 Victoria Street
East Melbourne VIC 3002                                 Richmond VIC 3121

Our fax number is 03 9125 8445.

We find it incredibly helpful if you can provide your patient’s email address. Often it can be tricky to get hold of someone on the phone and we can play phone tag, which really delays our intake.

Please address referrals to:

Jacqueline Bailey
Joyful Being
Epworth Freemasons Hospital
Suite 2, 320 Victoria Parade
East Melbourne VIC 3002 

Melissah Morrison
Joyful Being
Juno Specialists
2/678 Victoria Street
Richmond VIC 3121

Our fax number is 03 9125 8445.

We find it incredibly helpful if you can provide your patient’s email address. Often it can be tricky to get hold of someone on the phone and we can play phone tag, which really delays our intake.

Q. can i bring my baby to appointments?

Of course you can! Both practice locations are pram friendly. You are welcome to feed your baby, walk around the room, and change baby if needed. We are also there to assist you with carrying bags, pushing your pram etc. We are aware that there is a lot that you need to pack and carry when you leave the house with a baby. Both of us used to take our babies to our own therapy appointments so we understand the juggle, but know that good work can still happen.

Also we believe postpartum is forever! So please reach out even if your children are older. We are here for you.

Q. i need urgent support, can you please help me?

If you need urgent assistance, please reach out to one of the organisations below:

  • Triple Zero (000) – If you are in crisis and believe that immediate help is needed, please call triple zero (000) or go to your local hospital emergency department.
  • Lifeline 13 11 14 – Is a national charity providing all Australians experiencing emotional distress with access to 24-hour crisis support and suicide prevention services
  • Perinatal Anxiety & Depression Australia (PANDA) 1300 726 306 – Is a free perinatal mental health hotline. PANDA offers free telephone support counselling.
  • Red Nose 1300 308 307 – Is a 24-hour parents’ helpline. Red Nose provides support for grieving parents and families who have experienced the death of a baby during pregnancy, birth, infancy or childhood, regardless of cause.

Q. DO I NEED A REFERRAL TO BOOK IN WITH YOU?

If you would like to receive a Medicare rebate for your sessions, you can obtain a mental health care plan (MHCP)  from your GP. This plan will give you a Medicare rebate for up to 10 psychology sessions within the calendar year. The current rebate for each Medicare session is $101.55. On the day of the appointment, we will require full payment of the session and then we can submit your Medicare claim for you. To obtain a GP MHCP referral please book in for a long/double appointment with your GP to allow enough time for them to complete the paperwork for you. If you have reached your Medicare Safety Net for the year, then you will receive 80% of the appointment costs back. 

A referral from your obstetrician allows us to work collaboratively with your maternity care team and ensures your care is informed by your clinical history. Please note that this type of referral does not provide access to a Medicare rebate; rebates require a valid Mental Health Treatment Plan from your GP.

If you would like further information about the mental health care plan, please click here or email us at hello@joyfulbeing.com.au to discuss further questions.

Q. DO you offer telehealth appointments?

Absolutely we do. This is particularly helpful for postpartum clients. It means that you can still access support from the comfort of your home without the chaos of getting yourself and a newborn baby out the house on time. We use the secure video conferencing built into our practice management software Halaxy. You do not need to download any programs or special apps.

Q. what can i expect in my first appointment?

Your first appointment is an opportunity for your psychologist to gain a deeper understanding of your experiences, your current challenges, and what matters most to you. Through thoughtful conversation and careful assessment, your psychologist will work to understand the factors contributing to how you are feeling and identify the most effective ways to support you.

Together, you will develop a personalised approach that reflects your individual needs, strengths, and goals. Our hope is that you leave your first session feeling genuinely heard, understood, and supported, with a clearer sense of direction and confidence that, with the right support and strategies, positive change is possible.

Q. what are your fees?

Standard therapy appointments
Standard consultations are approximately 50 minutes in duration and are $288 per session.
After-hours and weekend appointments attract a $20 surcharge.

EMDR extended processing sessions
EMDR sessions are carefully planned and tailored to ensure there is adequate time for preparation, trauma processing, and integration. These extended sessions allow your psychologist to support you through the full therapeutic process, with time to consolidate the work and return to your day feeling grounded and supported.

90-minute EMDR session: $550
120-minute EMDR session: $700

Q. do you have a cancellation policy?

If you cancel with less than 24 hours’ notice we split the cost of the appointment and you will be charged 50% of the session fee.

A late cancelled appointment is a loss to three people:

  • The client who is delaying their therapy progress
  • Another client who has been sitting on the waiting list to see the psychologist urgently
  • The psychologist who spent the morning preparing the session

Please note that non-attendance to the appointment will be charged at $288.
Many of the women we support have already experienced therapy and have valuable insight into themselves — yet pregnancy, birth, and parenting can bring challenges that require a different kind of support.

Our work combines specialist perinatal psychology, trauma-informed care, and practical strategies for the realities of family life.

We look beyond symptoms to understand your unique story, your nervous system, your strengths, and the demands you are carrying — helping you feel understood while providing evidence-based strategies that create meaningful change.

No judgement. No unrealistic expectations. Just compassionate, specialist support designed for real life.

How is our approach different from other therapy?


Thriving is something that you intentionally create - not something that you stumble into.

WE offer in-person and telehealth appointments.